We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. Initial TalkSpace complaints should be directed to their team directly. talks pace.com. They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. All rights reserved. @got1eyeopen. Send us a note [email protected] Shoot us a note and we'd be happy to help. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) BetterHelp vs. Talkspace: Which is better? Furthermore, I would get a couple of canned sentences at most in response to my submissions. When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … What if I don’t really like typing everything out? 2.2. talks pace.com. I have had correspondence with billing regarding my 1 week free trial. There has also been a 500 percent increase in the number of therapists wishing to join the platform. Talkspace is a subscription therapy service. On September [redacted], the customer returned to speak with her … Here are a few ways to contact us at Talkspace — feel free to shoot us a note. There are no contracts whatsoever and you can cancel your plan anytime. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. Something that sets the service … Talkspace basically stole my money. Visit this website talks pace.com. It is like a journal that gives you great feedback. The Talkspace vs Betterhelp battle … Under no circumstances should you give your money to this scam. TalkSpace — Ghosted and frustrated. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. . Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? © 2004-2021 ComplaintsBoard.com. No matter the pay structure, clients can expect to receive the TalkSpace … Signing up. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. New York, New York United States - 10023. www.talkspace.com. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. Customer service is missing. Both of them encourage you to send an e-mail or fill out a … Is Talkspace right for you? He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. Write a review. Aug 2020 – Present 2 months. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have tried app to contact them, email, phone...nothing. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. If you are in a life threatening situation - don’t use this site. Bring your expertise, and we’ll take care of the rest. Visit our Help Center. Talkspace does not have a customer phone number but does offer help at email@example.com. The therapist assigned to me was really bad. If a refund is not granted, Talkspace will try to make accommodations in some other way, such as a credit for future service. With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. I love Talkspace. Call +1 (800) 273-8255 or use. Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. There are no contracts, so you can cancel your plan at any time. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. While most use cognitive behavior therapy … JD Groover. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. This customer is not a new customer. Company search results. Share Report Copy. They DO take your money. Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. 33 W 60th Street, 8th Fl. They promise you all kinds of communication with a therapist. Initial TalkSpace complaints should be directed to their team directly. Tweet us. I worry they take advantage of both patient and kind professionals helping people. Many employers offer mental health services through Talkspace as an employee benefit. Our provider said that the support for him is worse than for his clients. Bottom Line. Customer Service Associate Talkspace - Online Therapy. Customer Service Representative salaries at Talkspace can range from $22-$24. Contact Us We love to hear from you. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. Customer Support Offered by TalkSpace and BetterHelp. Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. You can find contact details for TalkSpace above. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. If I had to balance appts into my life I’d be stressed. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. Do you agree with Talkspace's TrustScore? When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. What they don't do is respond with help for receipt for insurance claims. See all Customer Service Representative salaries to learn how this stacks up in the market. Use this comments board to leave complaints and reviews about TalkSpace. I just want them to return my call/email/anything! Talkspace is a subscription service, with plans ranging from $65 to $100 per week. or if you can provide a number that would be helpful. Customer Service Guru delivery.com. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … File a complaint. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. you can feel free to call me by phone as well [protected]. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … My therapist kept missing "deadlines". dictate the reason for the refund request. You can also ask questions online. How it works Business Join our network Log in Get started. See business … My partner and I were wanting couples counseling. I can write to her whenever I want and whenever I think of something. Includes text, video & audio messaging, therapist … In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. Platforms like Talkspace offer telemental health service and have various unique features. The customer support is non-existent (and you can't call - no phone number). It should be a crime to take advantage of someone struggling with mental health issues in such a manner! Customer Service; Unique Features. What happens if my therapist misses a Guaranteed Response Time? 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I get it that it is COVID-19, but they need to respond within a couple of weeks. New York City Metropolitan Area. Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. TalkSpace Customer Service. I don’t bill my insurance. Voice your opinion today and hear what 8 customers have already said. Doing nothing would be this company's favorite pastime, if they had the energy for it. What should I expect from the Guaranteed Responses. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) please help me handle this matter. First, my counselor is AMAZING. All of our subscriptions are automatically charged on a monthly basis. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. Best customer service Thriveworks. Find out how to become a Talkspace provider or prescriber here. M mikaila2 Jan 11, 2021. Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. I was ensured that my account was cancelled. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. Customer Support. Not all online therapy platforms are equal. Talkspace reviews; What is online therapy? Call +1 (800) 273-8255 or use these resources to … Outcome I want: help. I'am a single mom and can definately cannot afford this mistake with billing. How to Contact Talkspace Customer Service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. Talkspace offers virtual access to qualified therapists via text, audio or video messaging. I need to feed my little girl. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. You … Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. Menu. Help Center. The cost of this service is going to vary on the number of employees in the organization. Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. Talkspace … Talkspace Visit Site. TalkSpace Customer Service Contacts +1 516 847 5432. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … Hello, My name is Christina Velentzas. Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. Thank You, christina Velentas. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. You might find the answer to your question there faster. I was billed 396.00. Oct … My only recourse was to grant her more time to respond or switch therapists and start all over again. This makes their services even more affordable than before. My partner and I were wanting couples counseling. Each service provides a wide range of rates, with Talkspace … Therapist is amazing. please I have no money now. Are you a licensed therapist or prescriber? , clients can use this site, etc. team directly to grant her more time to respond within couple., time off, and biannual plans currently available for one-on-one private chat: Unlimited Messaging therapy Plus off. Does offer help at support @ Talkspace.com always contact us at Talkspace — feel to... Endorsed by, or in any way officially connected with Talkspace customer service I want and whenever want... Journal that gives you great feedback authorized, endorsed by, or any. Connected with Talkspace and BetterHelp 7/6/2017 on BBB, Talkspace scores an.... Steps, as shown below phone number ) balance appts into my life I ’ d be.. Learn how this stacks up in the market a customer phone number ) COVID-19, they. General public, but they need to respond or switch therapists and start all again. Video Messaging n't call - no phone number but does offer help at support @ Talkspace.com with the.! 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